1700+ Reviews
13000+ Happy
Guests
1700+ Reviews
13000+ Happy
Guests
Here you’ll find everything you need to know before joining one of our tours – from meeting points and what to bring, to what happens if it rains (spoiler: we keep going!).
We’ve gathered the most common questions from our guests so you can plan your Amsterdam adventure with ease.
Absolutely. There’s no better way to kick off your trip. A walking tour gives you the fullscoop—from Amsterdam’s rich history and quirky present to practical tips and local se-crets (like why the Dutch don’t close their curtains).
You’ll learn how to navigate the city, understand a bit of Dutch mentality, and feel way more comfortable and connected for the rest of your stay.
Pro tip: Do the tour at the beginning of your trip—it’ll make everything else way more en-joyable.
Check the weather before you leave the house—Amsterdam loves to surprise you.
Our tours run rain or shine, but not in extreme weather (like storms or weather warnings). If that happens, we’ll get in touch with you.
Otherwise, come prepared:
Unless the weather is truly extreme (think: storm warnings), we keep walking. Our tours run rain or shine, so please come dressed accordingly.
Rain jacket? Yes. Umbrella? Definitely.
Amsterdam in the rain can be just as charming—if not more.
No worries, we’ve got you covered! With your Iamsterdam City Card or Go City Card, you can indeed book several of our tours for free. Here are the booking links:
Just a quick important reminder: When you arrive for the tour, make sure to bring your valid Iamsterdam City Card or Go City Card. We’ll need to see it at the beginning of the tour, as scanning your card serves as your payment. If you forget your card or your card is not valid, we won’t be able to let you join. So make sure you’re have it and you’re good to go!
Plans changed? No problem.
In general, rescheduling is possible up to 24 hours before your tour. Just email us at hello@whoisamsterdam.com and we’ll do our best to help you out. The earlier you let us know, the better.
We get it—plans change. That’s why we try to keep things fair and flexible:
If you cancel later than that—or don’t show up—your booking will unfortunately be charged,including City Cards and Go Passes.
Want the fine print? See our full cancellation policy here.
We love solo travelers! Whether you’re exploring Amsterdam alone or just want to join a group for a few hours, all our public tours are open to individual guests. Come as you ar —we promise you won’t feel like the odd one out.
We wish Amsterdam’s beauty came with smooth sidewalks—but sadly, not quite.
Wheelchairs: Unfortunately, the city center—with its narrow bridges, high curbs, and cobblestones—makes it very difficult for wheelchairs. So for now, our tours are not wheelchair accessible.
Strollers: Yes, strollers are welcome. Just keep in mind that there might be a few short stretches where you’ll need to lift or carry it. Most parents have managed just fine!
Absolutely. We love creating unique experiences. Whether you’re visiting with colleagues, family, students, or friends, just reach out and we’ll tailor something special for you.
Want a particular theme? A local guest speaker? A food or drink stop? Just let us know—we’re on it.
Yes (please always book a spot for your child) and yes—with a little nuance.
Our tours are interactive, engaging, and educational, and we’ve had many happy young guests. That said, Amsterdam is a liberal city, and we do touch on topics like the Red Light District and cannabis. We keep it respectful and informative, and some parents choose to briefly step aside during those parts.
Looking for something tailor-made? We also offer a private family tour, specially designed for kids—with fun games like “True or False?” and “How Dutch is Your Life?”
It’s a great way to explore the city in a way that’s entertaining and accessible for the whole family. If you’re interested, just reach out—we’d love to customize something for you.
Great question. Tipping is not mandatory, and no one will be upset if you don’t. That said, if you enjoyed the experience, it’s always appreciated.
In Amsterdam, it’s common to tip around 5–10% in cafés, taxis—and yes, also on tours. But again, it’s totally up to you.
Private tours are just for you and your group, so we can tailor everything to your preferences. Want to take extra breaks or pop into a café? No problem.
If you’d rather keep the experience exclusive and avoid other guests, a private tour is the way to go.
But if you’re up for meeting fellow travellers and just need a couple of tickets, a public tour might be a better fit—and it’s easier on the wallet too!
We currently offer these as public tours: Hello Amsterdam Introduction walking tour and our Humans of Amsterdam walking tour. Remember, all of these can also be booked as private tours too.
A guided tour means you’ll have a live, in-person guide—a passionate local who knows Amsterdam like the back of their hand. If you prefer to just show up and enjoy the ride without worrying about a thing, this is the option for you.
Your guide will handle everything, sharing stories and insights as you explore the city together.
It’s perfect for those who like a bit more flexibility and don’t mind investing a little time in reading up on the stops. It’s like having a local’s advice in your pocket, but you’re the one in control.
Guided tours are usually a bit pricier because you’re paying for that personal touch. Self-guided tours, on the other hand, are more budget-friendly and are often a hit with families with young kids or independent travelers who like to go with the flow. So, whether you want to be led by a local or prefer to set your own pace, we’ve got you covered!
Like many tour operators worldwide, we work with a booking platform called Fareharbor. This 5% fee is paid to them to keep our operations up and running. Thanks for your understanding.
How can I pay for the tours?
We accept the following payment options:
We’re all about that personal touch and cozy vibe. That’s why our public tour groups are always kept small—no more than 15 people at our Hello Amsterdam Introduction Walking Tour and no more than 10 persons at our Humans of Amsterdam Cultural Walking Tour.
Absolutely! All of our Who Is Amsterdam Tours guides are fully licensed by the city of Am-sterdam.
Absolutely! If you book a private tour, the route and itinerary can be tailored to your preferences. Just drop us a line at hello@whoisamsterdam.com, and we’ll make it happen!
Of course! Just let us know where you’re staying by emailing us at hello@whoisamsterdam.com, and we’ll come to you!
We’d love to help you plan your activities—it’s kind of our thing—and you can book them directly on our website.
We can also offer tips on the best way to structure your trip and recommend some great hotels and restaurants. However, the actual bookings will be up to you.
We can definitely advise you on the best way to book your museum tickets (pro tip: Anne Frank and Van Gogh museums should be booked in advance!).
However, we don’t book tickets for you. If you find yourself without tickets, feel free to reach out—we have a wide network in Amsterdam and might be able to help, but no guarantees!
All our public tours are in English. But, if you’re looking for a private tour in German, just give us a shout at hello@whoisamsterdam.com.
Great question! Here’s the lowdown: pack an umbrella for those unexpected showers and a sunhat if you’re joining us in summer. Speaking of summer, don’t forget a water bottle to stay hydrated. And for your feet, comfy shoes are a must—sneakers are perfect! Ready for an adventure? We’ll see you there!
Great question! Even though you’re setting off on the tour on your own, we use time slots to keep things smooth and enjoyable.
We collaborate with charming family businesses and small food vendors who simply can’t handle a crowd of 20 all at once. Think of it like this: you wouldn’t want to be elbow-to-elbow with a dozen other foodies while trying to savor that delectable Dutch cheese, right?
By booking a time slot, we try to ensure that each stop is a pleasant, uncrowded experi-ence for you and the local vendors. Of course, if you’re tempted to start earlier or later, just know that it might be a bit busier than your scheduled time.
Our self-guided food tours are like a delicious dance with Amsterdam’s finest food ven-dors, and their availability sets the schedule. We want to ensure that you experience the best bites the city has to offer, so we only run tours on days when our awesome local vendors are open and ready to serve you.
Sometimes, we might have to close off certain days if some of the vendors are taking a well-deserved break or simply not open. We believe in quality over quantity, and we want to make sure every stop on your food tour is as delightful as the last. So, check our available dates and get ready for a tasty adventure through Amsterdam’s culinary scene!
We recommend doing everything in one day to get the full experience. But if you’re full, we get it (it’s a lot of food)
Ah, the mystery of the elusive tour date! Here’s the scoop: There are two possible reasons you might find a date where our tours seem to have mysteriously vanished
So, if you’re set on a specific date, try checking other available days or book early to grab your spot. We can’t wait to share Amsterdam’s secrets with you! So yes, you can continue on another day, if you’d like. But bear in mind that some stalls might be more crowded due to limited capacities. And check the opening times (subject to change) on your PDF guide before you go.
We love furry friends, but for the comfort of everyone on our tours, we recommend leav-ing your pup at home Our tours can get pretty lively, and we want to make sure everyone,
including your four-legged buddy, has the best experience possible. If you’ve got a small, well-behaved dog and a special request, drop us a line at hello@whoisamsterdam.com, and we’ll see what we can do to accommodate you.
Absolutely! If you’re planning a class trip, we can craft a customized tour experience tailored specifically for your school group and age range. Just email us at hello@whoisamsterdam.com and we’ll get started on an offer perfect for your students.
Absolutely! We’re total foodies and know all the coziest, coolest, and best places to eat in town. Just drop us a line at hello@whoisamsterdam.com, and we’ll point you to some fan-tastic spots and help with reservations. Bon appétit!
Yes—if you have booked a private tour, we can pick you up. Otherwise, we will find a solution. Just email us at hello@whoisamsterdam.com.
No problem. Simply send us an email to hello@whoisamsterdam.com.