Here you will find the answers to frequently asked questions

Private tours are just for you and your group, so we can tailor everything to your preferences. Want to take extra breaks or pop into a café? No problem.

If you’d rather keep the experience exclusive and avoid other guests, a private tour is the way to go.

But if you’re up for meeting fellow travellers and just need a couple of tickets, a public tour might be a better fit—and it’s easier on the wallet too!

We currently offer these as public tours: Hello Amsterdam Introduction walking tour, Humans of Amsterdam walking tour and our Guided Jordaan food tour. Remember, all of these can also be booked as private tours too.

Great question! Here’s the scoop:

A guided tour means you’ll have a live, in-person guide—a passionate local who knows Amsterdam like the back of their hand.

If you prefer to just show up and enjoy the ride without worrying about a thing, this is the option for you.

Your guide will handle everything, sharing stories and insights as you explore the city together.

On the other hand, a self-guided tour is all about doing things at your own pace.

After booking, you’ll receive detailed instructions on where to go, what to eat, and what to look out for.

It’s perfect for those who like a bit more flexibility and don’t mind investing a little time in reading up on the stops. It’s like having a local’s advice in your pocket, but you’re the one in control.

Guided tours are usually a bit pricier because you’re paying for that personal touch. Self-guided tours, on the other hand, are more budget-friendly and are often a hit with families with young kids or independent travelers who like to go with the flow.

So, whether you want to be led by a local or prefer to set your own pace, we’ve got you covered!

Like many tour operators worldwide, we work with a booking platform called FareHarbor. This 5% fee is paid to them to keep our operations up and running. Thanks for your understanding.

We accept the following payment options:

  • Credit or debit card
  • Sofort
  • iDEAL

We’re all about that personal touch and cozy vibe. That’s why our public tour groups are always kept small-no more than 15 people at our Hello Amsterdam Introduction Walking Tour and no more than 10 persons at our Humans of Amsterdam Cultural Walking Tour and our Guided Jordaan Food Tour.

Absolutely! All of our Who Is Amsterdam Tours guides are fully licensed by the city of Amsterdam.

Absolutely! If you book a private tour, the route and itinerary can be tailored to your preferences. Just drop us a line at hello@whoisamsterdam.com, and we’ll make it happen!

Of course! Just let us know where you’re staying by emailing us at hello@whoisamsterdam.com, and we’ll come to you!

We’d love to help you plan your activities, it’s kind of our thing;) and you can book them directly on our website. We can also offer tips on the best way to structure your trip and recommend some great hotels and restaurants. However, the actual bookings will be up to you.

We can definitely advise you on the best way to book your museum tickets (pro tip: Anne Frank and Van Gogh museums should be booked in advance!).

However, we don’t book tickets for you. If you find yourself without tickets, feel free to reach out—we have a wide network in Amsterdam and might be able to help, but no guarantees!

All our public tours are in English, and that’s our go-to language for private tours as well. But, if you’re looking for something a bit different, we can also offer a selection of private tours in German, Italian, and Portuguese. Just give us a shout at hello@whoisamsterdam.com, and we’ll see what we can do to make your Amsterdam experience as multilingual as you like!

Absolutely! Our tours go on rain or shine—yes, even if it feels like the world is ending outside. No matter the weather, our guides will keep the spirits high and the stories flowing. So, grab your umbrella, and let’s make some memories!

Great question! Here’s the lowdown: pack an umbrella for those unexpected showers and a sunhat if you’re joining us in summer. Speaking of summer, don’t forget a water bottle to stay hydrated. And for your feet, comfy shoes are a must—sneakers are perfect! Ready for an adventure? We’ll see you there!

No problem! If you need to change your tour, just give us a shout at least 48 hours before it kicks off. Drop us a line at hello@whoisamsterdam.com, and we’ll sort it out for you. You can reschedule for free 48 hours prior to the tour, after that costs apply.

No worries, we’ve got you covered! With your Iamsterdam City Card or Go City Card, you can indeed book several of our tours for free. Here are the booking links:

Hello Amsterdam – Introduction walking tour – Iamsterdam 

Jordaan Self-Guided Food Tour – Iamsterdam

De Pijp Self-Guided Food Tour – Iamsterdam

Hello Amsterdam – Introduction walking tour – Go City 

Jordaan Self-Guided Food Tour – Go City

De Pijp Self-Guided Food Tour – Go City

Jordaan Guided Food Tour – Go City 

Just a quick important reminder: When you arrive for the tour, make sure to bring your valid Iamsterdam City Card or Go City Card.

We’ll need to see it at the beginning of the tour, as scanning your card serves as your payment.

If you forget your card or your card is not valid, we won’t be able to let you join. So make sure you’re have it and you’re good to go!

Great question! Even though you’re setting off on the tour on your own, we use time slots to keep things smooth and enjoyable.

Here’s why:

We collaborate with charming family businesses and small food vendors who simply can’t handle a crowd of 20 all at once. Think of it like this: you wouldn’t want to be elbow-to-elbow with a dozen other foodies while trying to savor that delectable Dutch cheese, right?

By booking a time slot, we try to ensure that each stop is a pleasant, uncrowded experience for you and the local vendors. Of course, if you’re tempted to start earlier or later, just know that it might be a bit busier than your scheduled time.

Our self-guided food tours are like a delicious dance with Amsterdam’s finest food vendors, and their availability sets the schedule.

We want to ensure that you experience the best bites the city has to offer, so we only run tours on days when our awesome local vendors are open and ready to serve you.

Sometimes, we might have to close off certain days if some of the vendors are taking a well-deserved break or simply not open. We believe in quality over quantity, and we want to make sure every stop on your food tour is as delightful as the last.

So, check our available dates and get ready for a tasty adventure through Amsterdam’s culinary scene!

We recommend doing everything in one day to get the full experience. But if you’re full, we get it (it’s a lot of food)

Ah, the mystery of the elusive tour date! 🕵️‍♂️ Here’s the scoop: There are two possible reasons you might find a date where our tours seem to have mysteriously vanished.

 

  1. Not Available: Sometimes, our tours take a little break and are simply not available on certain dates. It’s not you—it’s us taking a moment to catch our breath and make sure everything is perfectly Amsterdam-ish for when you do join us.
  2. Booked Out: If you’re seeing a date disappear like magic, it might be because that time slot is already filled to the brim with fellow curious explorers. We keep things intimate, so once a slot is full, it’s automatically closed.

 

So, if you’re set on a specific date, try checking other available days or book early to grab your spot. We can’t wait to share Amsterdam’s secrets with you!

So yes, you can continue on another day, if you’d like. But bear in mind that some stalls might be more crowded due to limited capacities. And check the opening times (subject to change) on your PDF guide before you go.

We love furry friends, but for the comfort of everyone on our tours, we recommend leaving your pup at home.

Our tours can get pretty lively, and we want to make sure everyone, including your four-legged buddy, has the best experience possible.

If you’ve got a small, well-behaved dog and a special request, drop us a line at hello@whoisamsterdam.com, and we’ll see what we can do to accommodate you.

Absolutely, we welcome kids and teenagers with open arms! We’ve had plenty of young explorers join us and have a blast.

Just a heads-up: Uur tours usually last at least 2 hours, which might be a stretch for the tiniest tots. If you’re looking for something specifically designed for younger kids, just give us a shout.

One important thing to note: Some of our tours, like the Hello Amsterdam walking tour and the Humans of Amsterdam Cultural walking tour, cover topics like the Red Light District and cannabis.

We approach these subjects in a factual, informative way. So if you are fine, so are we:)

And if this doesn’t quite suit your little ones, you’re welcome to skip those stops and rejoin us later. We’re all about making your experience comfortable and enjoyable, so let us know how we can help!

Absolutely, we love having young explorers join us! For most of our tours, we offer special pricing for kids and teenagers (up to 17 years old). And if you’ve got a little one who’s still in the baby stage, they’re more than welcome to join for free—just let us know in the comments when you book. We can’t wait to share Amsterdam with the whole family!

Absolutely, we do! If you’re planning a class trip, we’d be thrilled to help. We can craft a customized tour experience tailored specifically for your school group and age range. Just drop us a line at hello@whoisamsterdam.com, and we’ll get the ball rolling on an offer that’s perfect for your students.

Absolutely! We’re total foodies and know all the coziest, coolest, and best places to eat in town. Just drop us a line at hello@whoisamsterdam.com, and we’ll point you to some fantastic spots and help with reservations. Bon appétit!

Yes, of course, if you have booked a private tour. Otherwise, we will find a solution. Just send us a message at hello@whoisamsterdam.com

  • Cancellations made more than 48 hours prior to this experience receive a full refund
  • Cancellations made 48 hours or less prior to this experience require the guest to pay for the experience in full, and no refund will be issued.

In the event that we have to cancel this experience due to sickness or an emergency, you will receive a full refund.

You can read our full terms and conditions here

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